tips for unified communication performance management
It is time for some tips of performance management in Unified Communication which is used in our organization. Explanation tips are as follow.
As a first tip, we need to have a holistic view of the IT environment of our organization. So, we can get a solution where and why it has happened as a root cause that is as an issue among separate teams. knowing the IT environment of our organization deeply, we can also identify whether a Third-party provider meets the requirements in Service Level Agreement (SLA) with us or not. If they fail to provide the requirements in Service Level Agreement (SLA), we can claim back credited service as a compensation worthy to us.
For the next tip, UC Performance usually depends on packet loss and jitter on your network. That is why we need to monitor whether Quality of Service (QoS) policies are set, whether correctly applied by UC application and whether packets are being dropped because of network congestion or not.
For the additional tip, we need to know exactly End-to-End Metrics such as transmission delay, propagation delay, throughput, etc. They also assure the excellent quality and performance of UC applications.
If you would like to know the performance of the UC application, you can check by making a video call. During a video call, check the voice and video which are being streamed clearly or not.
Lastly, the information which is currently collected by the performance management of UC is useful for future planning. For the management team, we can point out the requirements of IT environments by using this information and it can be easy to ask IT budgets for some more necessary investment.
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